CUSTOMER CARE SPECIALIST
Azienda:
Percassi

In KIKO, we are constantly looking for talented profiles driven by experience, enthusiasm and eager to help us successfully grow our Brand. Who joins our team will find challenging projects, the opportunity to contribute directly to the achievement of our goals, a professional path focused on continuous training and talent growth, and a young diverse business environment which pairs heritage with innovation.

For our HQs in Bergamo we are looking for a

CUSTOMER CARE SPECIALIST

As a key role in our KIKO cross-functional context, the profile coordinates the Customer Care agenda by actively contributing to the definition and development of the plan to achieve the best possible Customer experience on KIKO’s E-Commerce and Retail channels. The position is part of the Customer Care team and sits within the KIKO Operations organization with responsibility on the global perimeter.

  • Define Customer Care agenda;
  • Monitor SLAs and KPIs measures;
  • Manages as process owner the Customer Care tasks through dedicated tools (e.g. Salesforce)
  • Actively contributes to continuous improvement projects that directly and indirectly involve Customer Experience on both Retail and E-commerce channels;
  • Acts as SME (subject matter expert) for Customer Care in the interface with internal and external stakeholders at KIKO.



PROFILE

In KIKO we seek the following behavioural competencies:

Excellence

  • Think then act: you make things happen, have a mind-set focused on goals, in turn based on strong business cases.
  • Deliver results: you get things done and have a sizeable impact for our organization.

Engagement

  • Put customers first: you always keep our customers come first
  • Drive change: KIKO is changing and getting more and more structured, you play a key part and keep an open mind to embrace change fully.

Empowerment

  • Grow expertise: you learn from experience and can readily apply that knowledge to new situations. You seek out learning opportunities and new experiences.  

Our ideal candidate has:

  • Experience in Customer Care: min. 2 years in Customer Care, Customer Experience, or Delivery Experience in an international company preferably of Consumer goods or Cosmetics, on Retail and/or E-commerce channels.
  • Strong knowledge of Microsoft Office applications.
  • Fluent in English.
  • Knowledge of Salesforce is considered a plus.

KIKO MILANO si impegna ad ampliare i propri sforzi per garantire le Pari Opportunità e dedica una particolare attenzione all’integrazione delle persone con disabilità all’interno dell’azienda. Tutte le posizioni aperte in KIKO MILANO sono rivolte anche ai candidati appartenenti alle Categorie Protette l.68/99
I dati verranno trattati esclusivamente ai fini di Ricerca del Personale. Leggi l'informativa privacy riportata al link http://recruiting-italy.kikocosmetics.com/info.pdf​

 
Azioni Annuncio
Altri Annunci

  Altri annunci di questa azienda
 
Dettagli annuncio
DATA DI PUBBLICAZIONE
19/03/2019
LUOGO
Lombardia/Bergamo

SETTORE
Largo consumo non alimentare

CATEGORIA - RUOLO
Grande distribuzione e Retail

ANNI DI ESPERIENZA
da 1 a 2 anni

CONTRATTO
Tempo indeterminato

Questo sito utilizza cookie tecnici, cookies di profilazione e cookies di terze parti per la gestione della navigazione. Se vuoi saperne di più clicca qui. Se accedi a qualunque elemento del presente sito, esterno a questo banner, acconsenti all'uso dei cookie.